Hosting without permission and/or the appropriate licences: Staybnb requires that all Hosts be authorised to host, and that Hosts comply with all applicable laws.

Unreliable communication: Hosts should be responsive and willing to answer questions within a reasonable amount of time from guests or Staybnb and follow any necessary steps from Staybnb to fix issues.

Inaccurate listings: A Host’s property, location, listing type, privacy levels and amenities should accurately reflect what was written in the listing description at the time of booking. Hosts may only adjust details for an accepted booking after guests consent.

Unsecure stays: Hosts must ensure that every stay is able to be secured at the main entrance and keys or access codes should be provided for all main points of entry.

Unreliable check-ins: Hosts must provide guests with the right information to access their stay at check-in (e.g. proper access codes, clear directions). Hosts that plan to meet guests at check-in must ensure that they’re present at the agreed-upon time. The use of lockboxes or entry codes must remain secure (e.g. change codes between reservations).

Unclean stays: A Host’s property must be free of known health hazards (e.g. mould, pests, vermin), meet a high standard of cleanliness and be cleaned between stays.

Unsafe stays: Hosts must ensure that stays are free of undisclosed safety hazards (e.g. blocked fire exits, risks of electric shock, rat poison). Hosts must remedy any safety hazards if they are raised by a guest or Staybnb.

Arbitrage: Using a third party to book a hotel or third-party accommodation and listing it on Staybnb at an inflated rate is not allowed. Hosts must adhere to specific rules for timeshares or similar accommodation types when considering whether or not to list on Staybnb.

Animal exploitation: Stays that exploit animals have no place in our community (e.g. roadside zoos, trophy hunting experiences). Hosts must meet Staybnb’s guidelines for animal welfare.