We take steps to protect Staybnb's platform's integrity and mitigate the risks and losses associated with fraud, scams and abuse by taking action against violators.
What we do allow
Select off-site payments: Certain off-site payments are permitted only when permission has been granted in advance by Staybnb and guests are made aware prior to booking. This includes but is not limited to: collections of local tax or occupancy tax, “all-inclusive” fees at timeshares or resorts, security deposits or incidental fees such as pet fees, valet parking, wifi charge, gym fee, breakfast fee, etc.
What we don’t allow
Extortion: Hosts and guests must not use direct or indirect threats to coerce an intended outcome (e.g. a payment, review, etc.) from an individual or group.
Off-platform activity: Hosts and guests must not communicate, share personal contact information, pay, or request payment for a reservation outside of Staybnb’s platform.
Coupon abuse: Hosts and guests must not attempt to misuse Staybnb’s coupon programme.
Non-fraud chargebacks: Hosts and guests must not attempt to misuse or make false chargeback claims to obtain a refund.
Learn more about our policy for collecting fees in person.
We're here to help
If you witness or experience behaviour that goes against our policies, please let us know.
While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on Staybnb’s community policies.