Don’t worry: All pricing information is included when you book – but there are a few situations where you may owe more after paying:
You change your reservation (e.g. You add another guest)
Your Host file a claim for damage that occurred during your Staybnb stay
Your Host requires taxes be paid at check-in – this should be clearly stated in the listing prior to booking
You've booked a place, usually a hotel, that charges additional fees collected at check-in or within 48 hours of checkout – these must also be stated in the listing and your price breakdown prior to booking
When to dispute
If a Host tries to charge you for something that wasn’t stated in the listing, the price breakdown or their message thread, you can dispute it in the Trip Hub.
How to pay
If you agree with the charge, always pay the Host through the Trip Hub, never directly. Be sure to keep all payment transactions on Staybnb – otherwise, we can’t help with issues related to off-site or cash payments.