Some people may suggest that you chat on Facebook messenger, by text, or somewhere other than Staybnb. But if you do, you lose the protections of our cancellation and refund policies, safeguards.

Leaving also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

If you paid via bank transfer, it may be a fraudulent reservation. To get help, reservation was made through Staybnb.

We do our best to keep you safe by reviewing messages on the Staybnb platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.

You can help. If you get a suspicious message, let us know by flagging it in your inbox.

Learn more about our Privacy Policy.