For the most part, Hosts can’t collect any additional fees or charges outside our platform unless expressly authorized by us.
The exception is hotels and software-connected Hosts, who can charge and collect certain fees using a separate payment method—as long as they’re detailed in the listing and included in the price breakdown before booking. These include:
Resort fee: This can cover the cost of amenities like pool, gym, or wifi
Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay
Cleaning fee: A one-time fee used to cover the cost of cleaning
Incidentals: This can include things like valet, parking, or airport shuttle fees.
Hosts usually collect these fees before a stay, at check-in, or within 48 hours after checkout.
Note: Pet fees will now be included in the up-front price for pet-friendly listings. Pet fees don’t apply to guests with Service animals. Read our service animals policy for more information.