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When you’ll get your refund

Written by Paul Murphy
Updated over 3 years ago

Good news – if you’re eligible for a refund, you’ll get it automatically within 10 days. Maybe even sooner.

We'll send your refund as soon as you cancel to the payment method you used when you booked the reservation, but your bank or credit card issuer may take longer to get it to you. It all depends on how you paid and where you live:

24 hours

  • Staybnb gift credit

  • Hongbao credit

  • PayPal

1 business day

  • Alipay

  • WeChat Pay

Up to 5 business days

  • iDEAL

  • Sofort Überweisung

Up to 15 business days

  • Major credit cards, including prepaid credit and debit cards

  • Other payment methods

  • Apple Pay

  • Google Pay

  • Postepay

Up to 2 credit card statements

  • Aura

  • Elo

  • Hipercard

  • Major credit cards in Brazil only

Note: If your original payment method’s account was closed, the refund sent by Staybnb won’t be processed. If this happens, we’ll contact you and you’ll have the option to update your payment method.

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