Reservations made on or before 14 March 2020
If your reservation was made on or before 14 March 2020 and COVID-19 affects your travel plans, you can find out what your current cancellation and refund options are by going to cancel your reservation and choosing My travel plans have changed due to the COVID-19 pandemic.
Depending on your circumstances, you may see one or more of the following options:
A refund according to your Host’s cancellation policy
A full cash refund after submitting official documentation for review
An extenuating circumstances travel credit
Ask your Host for a full refund
Reservations made after 14 March 2020 and before 31 May 2022
If your reservation was made after 14 March 2020 and before 31 May 2022 and COVID-19 affects your travel plans, your Host’s cancellation policy will apply. However, if you’re sick due to COVID-19, this is covered under our Extenuating Circumstances Policy.
If your reservation doesn’t qualify for a full refund, you can always message your Host to find out if they’re willing to give you an additional refund through the Trip Hub.
Reservations made on or after 31 May 2022
If your reservation was made on or after 31 May 2022 and COVID-19 affects your travel plans, your Host’s cancellation policy will apply. Our Extenuating Circumstances Policy does not cover COVID-19-related cancellations for these bookings.