Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:
Read our Extenuating Circumstances Policy to check if you’re covered
Make sure you have any required documentation available
Cancel your stay by selecting I have an extenuating circumstance
Contact us to file a claim and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case
Important: Claims must be submitted within 14 days of cancellation.