Sometimes a Host might offer you an alternative listing if the one you wanted has become unavailable – and it’s completely up to you if you want to accept or decline it.

If you don’t have a confirmed reservation yet and the Host offers you a different listing from the one you discussed, you can book their suggested stay or simply look for a new place.

Please make sure that the Host’s suggested alternative would work for your trip before confirming.

If your Host is asking you to stay in a different listing from the one you originally booked and you’re okay with a switch, either you or your Host can change the reservation.

If you don’t want to change your reservation, or if your Host is asking you to switch without officially changing the reservation on Staybnb, ask the Host to cancel your reservation so you can get a full refund or find another place to stay.

If you’ve already checked in and you believe the listing is not what you booked on our site, Guest Refund Policy will ensure you either get the listing you booked or a refund.