Need to send or request money for things related to your Staybnb trip? No problem! Go to the Trip Hub to open a refund or payment request.
You have up to 60 days after your reservation’s checkout date to submit a Trip Hub request.
One thing to note: You may need to add a payment method before sending or requesting money through the Trip Hub.
Need more help?
Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement, you’ll see the option to ask Staybnb to help you mediate.
Issues must be reported to Staybnb within 72 hours of discovery to be eligible under our Rebooking and Refund Policy.
From there, a dedicated team member will review the info provided by everyone and ask questions (if necessary) before making a final decision.