What happens if I need to change the payment account or credit card for my refund?
If the card used to make the original purchase is no longer valid, our payment processor will try to reroute the refund to the new replacement card, if it happens to be from the same banking institution as the original account or credit card.
In the event that the new account or credit card cannot be located, the refund will be returned to us, and we will then send a physical check. Unfortunately, we are unable to issue a refund to a different card or bank account if the one on file is no longer active.
If you know ahead of time that you don’t want your refund to go back to the card or bank account you used, please send us an email at letschat@steveandkate.com and we can send a physical check.
All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.