Overview of Processing Refunds
At Steve & Kate's, when our last camp for the season closes, we begin the process of automatically issuing refunds for families 10 business days after. Once we initiate the refund, we send an email to the families keeping them informed. Refunds can take anywhere from 5-10 business days for the money to show back in your credit card or bank account.
Checks
All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.
If we are not able to process your refund back to your card or bank account, the refund will default to paper check. Please be sure to keep refund information up to date in your account.