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How to report something that happened on a past Stint

If something happened during a recent Stint that wasn't okay, we want to hear about it — and we'll take it seriously.

What should you report?

Anything that goes against our community guidelines, which covers two areas:

Physical safety: unsafe conditions like wet floors or fire hazards, plus any non-consensual contact, including sexual harassment or physical aggression.

Mental well-being: any racist, sexist, anti-LGBTQ+, anti-religious, xenophobic, or ableist behaviour, or offensive comments about things such as your appearance or accent. You deserve to be treated as a valued part of the team, every time.

Here’s how to get in touch:

  • Live Chat: Account → Help → (09:00–19:00, daily)

  • Urgent on-site: Live Chat straight away, or give our team a call at 01344 231541.

Try to include:

  • When and where it happened

  • Who was involved, if you know

  • What happened, in your own words

  • Anything else that helps — i.e. any identifying information

You can report whenever you're ready, but sooner is better.

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