To ensure that customer subscriptions remain active after multiple failed payment attempts, follow these steps to adjust your Stripe settings relating to failed payments:
This includes adjusting settings to prevent automatic subscription cancellations and understanding the impact of failed payments to ensure seamless operations.
Subscriptions and Emails
1. Access your Stripe account and select the settings cog. Then select Billing, followed by Subscriptions and emails.
2. Next, scroll down to the section 'Manage failed payments' where you can configure payment attempts and settings.
You can alter the retry schedule for failed payments. Select Use Smart Retry policy for subscriptions and set it to 8 times within 2 weeks.
Customer emails section - Select Link to a Stripe hosted page.
Please ensure you update the 'Subscription Status' option to leave the subscription as overdue/past due/unpaid.
Save your changes.
3. We also recommend switching off the 'email finalised invoices to customers' option to allow for more flexibility and control from the Stora system.
For more detailed information, refer to Stripe's documentation on managing failed payments.