Advice and answers from the Stora Team

Getting started with Stora

Your first step in the set up of your Stora account

Creating your Site and Storage Units

How to set up your Site(s), Unit types and Storage Units.

Connecting Stora to Stripe

How to link your Stora account with Stripe and add company information.

Creating Discounts

How to create Storefront Promotions and Customer Coupon Codes.

Setting up Insurance and Company information

How to set up contents Insurance and complete company information.

Setting up your Online Store

How to set up and personalise your Online Storefront.

How to take new bookings

How to manage phone and online bookings.

How to make changes on a subscription

How to change move in dates, units and insurance.

Managing units on a subscription

How to allocate and remove units from a customer account.

Changing the status of your units

How to overlock units and make units unavailable.

How to cancel subscriptions and refund customers

How to cancel bookings before and after move in.

How to complete tasks on Stripe

A useful guide for operators on how to perform specific tasks on Stripe

Stora Customer Experience

A handy guide to show operators how Stora works for your customers

Making the most of your Contacts

Tips on how to take full advantage of your Stora Contacts.

Frequently Asked Questions

Learn more about how Stora works