The Price Increases feature helps you find customers who are due a price change and schedule updates in advance. You can increase or decrease prices based on how long a customer has subscribed.
š” Use this tool to decrease prices as well as increase them.
How to access the Price Increases tool
To access the Price Increases feature:
Navigate to the 'Subscriptions' tab in the sidebar.
Click 'Price Increases' from the menu to open the feature.
Once inside, you'll find a table listing all your active, ongoing subscriptions eligible for price adjustments. The table provides key details, including:
The date of the last price increase (if one has been applied).
Any upcoming scheduled increases.
This view makes it easy to track which subscriptions may need a pricing update and ensures you can plan increases efficiently.
š” You can also use the filters to show specific subscriptions per site, tenancy period over a certain period, and the last time a subscription was increased.
How to schedule a price increase
To create a new price increase:
Go to the Subscriptions tab in the sidebar.
Click Price Increases.
Find the subscription you want to update.
Click Increase Price next to that subscription.
A window will appear where you can configure the following details:
Effective Date: Choose when the price increase will take effect. Options will align with the customerās billing cycle.
Price Adjustments: Decide whether to adjust the unit price, insurance price, or both.
Percentage Change: Enter the percentage change in price. Use a positive value for an increase or a negative value for a decrease.
Customer Notification: Set when to notify the customer about the change. You can select a notification date ranging from today up to 120 days before the change or choose 'None' to skip notifications.
š” Click the downward arrow to expand and preview the changes. This will display exactly how the prices will adjust, helping you confirm before saving.
How to manage customer notifications
When you schedule a price change, you can choose when Stora notifies your customer:
Send the notification immediately
Schedule it for a specific number of days before the price change
Opt not to send a notification
The email will inform your customer about the upcoming price change and its effective date.
What does the price increase email say?
The email shows 2 key pieces of information:
The amount of what the customer's subscription is increasing by
The date the change will take effect
Here's an example:
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How to manage scheduled price increases
To see all upcoming price changes, click Pending Revenue at the top of the page.
After scheduling a price increase, you can:
Edit the adjustment details (provided the customer hasnāt been notified yet).
Delete the adjustment at any time before it takes effect.
ā ļø Once a customer is notified, you canāt edit the price increase.
How to manage price increase presets
To save time, set up default price increase values:
Click Configure Presets at the top right of the Price Increases page.
Add preset values for common adjustments.
Set default filters to quickly find subscriptions that may need a price change.
š¬ If you have questions, contact our support team for help.