This article explains and guides you on how to manage open invoices in several ways, including charging the invoice against an existing or new customer's card or updating the invoice status.

If the customer wants you to charge an outstanding invoice against a new card that has not been added to Stora yet, you can do this in a few simple steps.

1. Open the invoice you want to charge and select Charge > Add payment card.

2. Now, enter the new payment card details. Once added, click the "Add payment card" button.

3. Once the new payment card has been added, please ensure it is selected, and then select 'Charge Invoice'.

The system will then charge the selected payment card, and if the charge is successful, the invoice status will change to 'Paid'. If the payment is unsuccessful, it will be shown as 'Failed'.

You can also change the card that the invoice is currently being charged against. This is helpful if the customer has multiple cards added to Stora and wants you to try a different one.

1. Open the invoice you want to charge and select Charge.

2. Now select the existing card that you want to charge. Once selected, use the Charge invoice button.

The system will then charge the selected payment card, and if the charge is successful, the invoice status will change to 'Paid'. If the payment is unsuccessful, it will be shown as 'Failed'.

Occasionally, you may need to change the status of an invoice. This is helpful for customers who owe you money but are not currently seeking payment, or for customers who pay using a different method after their card payment fails.

1. Navigate to the customer's subscription and select the invoice you want to change the status of.

2. Once the invoice is open, click on the current status and then select the new status you wish to change it to. Then use the Update status button.

The invoice status will then be changed.