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Refund Subscription Payments

How to refund a payment back to the customer

Updated over a week ago

Navigate to the invoice for which you wish to refund. (You can access the invoice in Stora and select View on Stripe)

Click on the drop-down menu and select Issue a credit note from the drop-down menu.

Then, on the invoice, alter the amount to be refunded if necessary and select the card from the drop-down field titled Select how to credit. When happy with the details, choose Issue credit note to confirm.

Note: Please advise your customer that it can take up to 10 working days for a refunded payment to appear in their bank account.

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