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How to refund a subscription payment

How to refund a payment back to the customer

Updated over a week ago

Learn how to refund a customer’s subscription payment in Stora by issuing a credit note in Stripe. Use this when adjusting subscription end dates or handling customer requests.


Refund a payment

  1. In Stora, open the relevant invoice and click View on Stripe.

2. In Stripe, click More actions and select Issue credit note.

💡 If Issue credit note isn’t visible at the top, scroll to the credit note section.

3. On the credit note form:

  • Credit amount: Adjust if needed.

  • Select how to credit: Choose the card to refund.

  • Click Issue credit note to confirm.

💡 Tip: For partial refunds, ensure the credited amount matches the portion you want to refund.

💡 Refunds can take up to 10 working days to appear in the customer's bank account.

⚠️ Refunding directly from a payment will not sync to Stora, making it difficult to spot when a refund has been issued. Always issue a credit note in Stripe.

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