Learn how to refund a customer’s subscription payment in Stora by issuing a credit note in Stripe. Use this when adjusting subscription end dates or handling customer requests.
Refund a payment
In Stora, open the relevant invoice and click View on Stripe.
2. In Stripe, click More actions and select Issue credit note.
💡 If Issue credit note isn’t visible at the top, scroll to the credit note section.
3. On the credit note form:
Credit amount: Adjust if needed.
Select how to credit: Choose the card to refund.
Click Issue credit note to confirm.
💡 Tip: For partial refunds, ensure the credited amount matches the portion you want to refund.
💡 Refunds can take up to 10 working days to appear in the customer's bank account.
⚠️ Refunding directly from a payment will not sync to Stora, making it difficult to spot when a refund has been issued. Always issue a credit note in Stripe.