You can refund a customer's subscription payment in Stora by issuing a credit note through Stripe. Refunds may be necessary after manually adjusting subscription end dates or addressing specific customer concerns.
Refund a payment
1. In Stora, navigate to the relevant Invoice and click View on Stripe to open the invoice in Stripe.
2. In Stripe, click the More actions dropdown and select Issue credit note.
💡 If the Issue credit note option isn't visible at the top, scroll down the invoice page to find the credit note section.
3. On the credit note form:
Adjust the Amount to credit if necessary.
Under Select how to credit, choose the card to refund.
Click Issue credit note to confirm. For partial refunds, ensure that the credited amount matches the specific portion of the original payment you wish to refund.
💡Refunds can take up to 10 working days to appear in the customer's bank account.