If you’re on our Pro or Automate plan and using a smart entry system, you can enable auto-overlock. This feature automatically removes a customer’s access when a payment fails.
You can choose to have this happen immediately or after a short grace period. In both cases, the customer is emailed a link to make a one-time card payment, which restores access immediately.
Stora will also retry the payment several times. Once it’s successful, access is reinstated and the customer is notified.
How to set up auto-lock
Auto-locking must be set up for each of your sites. Visit the site's edit form, locate the Customer Access section, and turn it on. You can then specify your grace period.
When a unit has been automatically locked due to a failed payment, you will receive an email confirming this action.
⚠️ Automatic overlock only works with subscriptions set up using a Debit/Credit card or Direct Debit.