For any failed card payments, Stripe will automatically retry the payment. There may be times, however, when you wish to retry a payment immediately, e.g. if the customer has called and advised that funds are now in their account. This article will explain how this can be done.

In Stora, navigate to the customer's subscription. View the invoice, and use the Retry payment button next to the invoice amount.

This will ask for the payment immediately, and as soon it has gone through, the failed status will change to a green 'Paid' status.

Important: if a payment fails, don't retry it excessively — as it can trigger certain fraud detection scenarios with the cardholder's bank.