💡 If you are a Stora Pay customer, please contact support to retry a payment on Stripe. This article is intended only for original Stora customers.
For any failed card payments, Stripe will automatically retry the payment. There may be times, however, when you wish to retry a payment immediately, e.g. if the customer has called and advised that funds are now in their account. This article will explain how this can be done.
How to manually retry a failed payment
In Stora, navigate to the customer's subscription. View the invoice, and use the Retry payment button next to the invoice amount.
This will ask for the payment immediately, and as soon it has gone through, the failed status will change to a green 'Paid' status.
Important: if a payment fails, don't retry it excessively — as it can trigger certain fraud detection scenarios with the cardholder's bank.
Direct Debit failures
Direct Debit payment failures will not automatically retry so you can use the 'Retry Charge' button in the Stripe dashboard to try the payment again.
1) View the invoice in Stora and then select 'View on Stripe'.
2) You'll then have the option retry the payment:
💡 If the invoice has not been charged yet due to it being in Draft status, you will have the option to Charge the Invoice rather than retry the charge.