All invoices on Stripe have different statuses from the moment they are created to the moment payment is made. The status of each invoice is displayed next to it on Stora.
Here is a quick guide to explain what each status means:
DRAFT
When you manually create a subscription in the Stora application, the resulting invoice remains in a "Draft" status for approximately one hour. This one-hour period allows time for reviewing and adjusting the invoice before finalisation. Once this time has elapsed, the invoice is automatically finalised, and the associated customer’s payment method is charged without manual intervention. This integrated workflow provides flexibility and ensures accuracy in billing processes. To finalise sooner, you can manually change the invoice status from Draft to Open.
OPEN
The invoice has been finalised and is awaiting payment. This status may be found next to invoices that are being retried due to a previous failed attempt.
PAID
This invoice was paid.
VOID
This invoice was created by mistake and should be cancelled.
UNCOLLECTED
This invoice is unlikely to be paid and should, therefore, be treated as bad debt in your account. You can either void or pay the invoice.
⚠️ Once an invoice status has been changed, this can not be reversed.
General Rules for Invoice Generation
Subscription Start Date: If a subscription starts today, the invoice is generated immediately. To allow time for adjustments, set the start date to the next day.
Move-In Date: Invoices are generated on the customer’s move-in date, not when the subscription is created.
Manual Subscription Creation: For subscriptions created manually in the back office, invoices are generated at the time of creation.
Specific Start Date: For subscriptions starting on a specific date, invoices are generated on the morning of the start date, and Stora attempts to charge the invoice immediately.
Adjusting Billing Schedules
Switching Payment Methods: When recreating a subscription to switch to Direct Debit, set the new subscription to start from the next invoice date to maintain the original billing schedule.