When Stripe is unable to collect a card payment from one of your customers, an automatic retry schedule is kicked off. You don't need to do anything to chase the payment or communicate with the customer unless you want to.

The customer will be notified when the payment fails and informed that it will be recollected. Should they need to, they can log in to their "My Account" section on your Stora Storefront and press the View Payment Details button, which will take them to a page where they can enter new card details.

You can customise this retry schedule from your Stripe Subscriptions Settings page. By default, it usually retries up to four times within two weeks, using machine learning to intelligently retry the charge when it's most likely to be successful.

If you have a smart entry system set up with Stora, you can avail of our auto-overlocking feature to have customers' access removed until they pay. This is set up from your "Site Edit" page. You can choose to have it happen instantly or give them a grace period of your choice before the overclocking occurs.

You and the customer will both be notified when an auto-overlock has been applied.

When the customer's payment succeeds, the overlock is instantly removed, and the customer is alerted that they have access to their unit again.