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Remove a unit from a subscription with multiple units
Remove a unit from a subscription with multiple units

Learn how to remove one unit from a subscription that contains multiple units or line items.

Updated over a week ago

You may have subscriptions that have various units. If a customer wishes to remove one of these units this can be easily done.

Navigate to the relevant subscription ID. (View in active subscriptions or search customer name or ID). Select Edit Unit Types and Remove the applicable unit, and select when you'd like to remove it from, i.e. Immediately or Next renewal date. Click preview changes to review and then change units to confirm.

Selecting Immediately will create a pro-rata credit based based on how long is left in the current subscription period (4weeks/Month etc). This breakdown will be visible in the preview screen. This credit would then apply to the next bill.

Selecting On next renewal will mean the unit is no longer billed from the next bill onwards.

*Pro tip - You can also check the customer's upcoming invoice in Stripe to verify your changes. Select 'View on Stripe' when on the customers page.

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