If you use a smart entry integration such as Nokē, BearBox, PTI Security or Paxton Net2, you may occasionally see an auto-sync error.
This article covers when auto-sync can fail for smart entry integrations, what the error banner means, and the steps to fix common issues for each provider.
My auto-sync has failed - what should I do?
If auto-sync fails, you’ll see a red error banner at the top of your Stora site. The banner lists the most common causes and how to fix them.
After you have followed the suggested fix, click Retry sync.
💡 You can only press Retry sync once every 5 minutes. If the sync still fails, reach out to support via the Chat to support button.
Common causes and retries
Paxton Net2
Server or workstation offline: Start the Paxton server or workstation and make sure it is running.
Conflicting PINs: Check for duplicate PINs in Paxton and remove or update any duplicates.
Internet connection unavailable: Restore internet access to the machine running Paxton.
Multiple sites connected to the same Paxton install: Make sure only one Stora site is connected to each Paxton instance.
PTI.dat
Dropbox is not running on the server: Open Dropbox on the PTI server and make sure it is running and signed in.
The server is logged out or shut down: Log in to the PTI server and make sure the machine is powered on and running.
Conflicting PINs: Check for duplicate PINs in PTI and resolve any conflicts.
Dropbox signed in to the wrong account: Sign out of Dropbox and sign back in with the correct PTI Dropbox account.
Internet connection unavailable: Restore internet access to the PTI server.
Sensorberg
Sync is temporarily paused while we check an issue: No action is needed right now. We are investigating the issue and will resume sync once this is resolved.
IDs do not match between Stora and Sensorberg: No action is needed. We are resolving a data mismatch and will resume sync once it is fixed.
Other cloud-based providers (Nokē, BearBox, SpiderDoor, PTI Cloud, OpenTech, Sedisto, MyLock, MSpaceLock)
System name] service temporarily unavailable (rare): No action is needed. The service is currently unavailable and sync will automatically resume once it is back online.