💡 If you can’t complete this action in Stripe, please contact our support team for further assistance.
Occasionally, you may need to alter the status of an invoice within Stripe for a customer with a card-paying subscription. This can be relevant to customers who may owe you money, and you're not seeking payment or if a customer pays via a different method that month after their card payment fails.
📝 On manual subscriptions (Other, Bank Transfer, Cash), you can edit the invoice in Stora directly.
Navigate to the customer's subscription and select the invoice in question.
This opens up the invoice fully. Select the 'View on Stripe' button in the top right corner. This will bring you straight to the relevant invoice in Stripe.
Select the drop-down menu 'More' and select 'Change invoice status'.
You can then choose the status that's most applicable. Select 'Update Status' to confirm.
