When you set up a subscription that's not transacted via Stora (Cash, Cheque, Bank Transfer, or other), customers will instead be emailed an invoice every month on their payment date, reminding them to pay by the method selected. Once you have manually verified that they have been paid, you can go into Stora to mark each of their invoices as paid.
How it works
Manual vs. Automatic Payment Collection
When an invoice is issued in Stora, its payment collection type determines how payments are processed:
Manual Collection: If an invoice is raised before a payment method (e.g., a card) is added to the account, Stripe treats it as a manual collection. This means payments are not automatically deducted, even if the customer adds a card afterwards. You can identify manual invoices by checking the 'Collection type' field on the invoice in Stora. For manual invoices:
Mark them as paid if payments are made outside of Stripe.
Use the 'charge' button in Stora to initiate payment.
Provide the invoice link to the customer for direct payment.
Automatic Collection: For future invoices, payments will be automatically collected as long as a valid card is linked to the customer’s subscription at the time of invoice generation.
In your Stora Backoffice, open the Create a Subscription form.
Select your manual payment method: Cash, Cheque, Bank Transfer, or Other.
(Optional) Enter payment instructions such as your bank details.
Click Create to finish setting up the subscription.
💡 Each billing period, the customer will receive an invoice by email with a link to pay by card if they choose. If paid by card, the invoice is automatically marked as paid.
Updating invoice status
After you have verified payment, go to the relevant Invoice in Stora.
Navigate to the Invoices tab on the subscription or open the invoice in the sidebar.
If the invoice status is Open or Overdue, click it to change the status to Paid, Void, or Uncollected.
Understanding invoice statuses
Status | Description |
Open | The invoice has been finalised and is awaiting payment. This status may be found next to invoices being retried due to a failed attempt. |
Paid | This invoice was paid. |
Void | This invoice was created by mistake and should be cancelled. |
Uncollected | This invoice is unlikely to be paid and should be treated as bad debt in your account. You can either void or pay the invoice. |
Send a receipt
After marking an invoice as paid in Stora, open the invoice in Stripe.
Click Send receipt to email a receipt to the customer.
