Invoice behaviour varies depending on the selected payment method. The table below indicates whether invoices for each payment method are emailed automatically.
Payment method | Invoice emailed |
Debit/Credit Card | ❌ |
Direct Debit | ❌ |
Bank transfer | ✅ |
Cash | ✅ |
Cheque | ✅ |
Other | ✅ |
Card Payments
If you have selected card payment as the payment type, invoices are not automatically sent to customers. Customers can access them in their account at any time by selecting "My Account" on your storefront.
Manual Payments
Invoices are automatically sent for subscriptions using manual payment types, such as bank transfer, cash, etc. However, during the subscription creation process, you can opt to turn off the 'invoice on renewal date'.
Changing Stripe Settings
By changing the Stripe settings, you can choose to send invoices for all subscriptions. Select the settings cog at the top right, then under 'Billing' select 'subscriptions and emails'. Scroll down to the 'Manage invoices sent to customers' section, where you can turn on the ability to 'Send finalised invoices to customer'.