This article explains when Stora emails invoices based on payment method, and how to configure Stripe to email invoices for card and direct debit payments.
By default, Stora emails invoices for manual payments but not for card or direct debit.
Payment method | Invoice emailed |
Debit/Credit Card | ❌ |
Direct Debit | ❌ |
Bank transfer | ✅ |
Cash | ✅ |
Cheque | ✅ |
Other | ✅ |
Card Payments
By default, Stora doesn’t email invoices for card payments. Your customers can view invoices anytime by selecting My Account on your Storefront.
💡 Remind customers they can access all invoices in My Account.
Manual Payments
For manual payment types such as bank transfer or cash, invoices are emailed automatically. If you don’t want renewal invoices emailed, turn off Invoice on renewal date when creating the subscription.
Change Stripe settings to email all invoices
Follow the steps to email invoices for all subscriptions via Stripe:
Click Settings.
Open Billing.
Select Subscriptions and emails.
In “Manage invoices sent to customers”, turn on Send finalised invoices to customer.
After the above has been enabled, follow the steps below:
Go to Settings.
Open Business.
Select Customer emails.
Turn on Successful payments.
