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When are invoices emailed to customers?
When are invoices emailed to customers?

Learn in what situations customers get invoices, and how you can control them

Updated yesterday

Invoice behaviour varies depending on the selected payment method. The table below indicates whether invoices for each payment method are emailed automatically.


Payment method

Invoice emailed

Debit/Credit Card

Direct Debit

Bank transfer

Cash

Cheque

Other


Card Payments

If you have selected card payment as the payment type, invoices are not automatically sent to customers. Customers can access them in their account at any time by selecting "My Account" on your storefront.


Manual Payments

Invoices are automatically sent for subscriptions using manual payment types, such as bank transfer, cash, etc. However, during the subscription creation process, you can opt to turn off the 'invoice on renewal date'.


Changing Stripe Settings

By changing the Stripe settings, you can choose to send invoices for all subscriptions. Select the settings cog at the top right, then under 'Billing' select 'subscriptions and emails'. Scroll down to the 'Manage invoices sent to customers' section, where you can turn on the ability to 'Send finalised invoices to customer'.

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