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When invoices are emailed to customers
When invoices are emailed to customers

Learn in what situations customers get invoices, and how you can control them

Updated over a week ago

Depending on the payment type you select, the invoices act differently.

Card Payments

If you have selected card payment as the payment type then invoices are not automatically sent to customers. Customers will have access to them in their account at any time, by selecting 'My account' on your storefront.

Manual Payments

Invoices are automatically sent for subscriptions using manual payment types, bank transfer, cash etc. However during the subscription creation process you can opt to turn off the 'invoice on renewal date'.

Changing Stripe Settings

You can choose to send invoices for all subscriptions by making a change in the Stripe settings. Select the settings cog in the top right then under 'Billing' select 'subscriptions and emails'. Scroll down to the 'Manage invoices sent to customers' section where you can turn on the ability to 'Send finalised invoices to customer'.

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