This article shows you how to enable Card, BACS Direct Debit (UK), and SEPA Direct Debit (EU) on your Storefront, and explains how the booking form behaves.
Prerequisites
You need a connected and verified Stripe account to enable Direct Debit methods. Make sure your Stripe account is fully verified to avoid delays.
Enable payment methods
Select your Site and then Edit Site.
Scroll to Payment methods.
Toggle on the payment methods you want to offer: Card, BACS Direct Debit (UK), or SEPA Direct Debit (EU).
Click Save.
How it works on your Storefront booking form
One payment method is enabled
The booking form does not show a payment choice. After the customer clicks Confirm Booking Now, they’re taken to the relevant Stripe payment page.
Multiple payment methods enabled
The customer selects their preferred method on the booking form, then proceeds to the corresponding Stripe page.
⚠️ As with all Direct/SEPA Debits, bank mandate setup can take up to 5 days. A customer could book to move in and have their mandate setup fail or the first payment fail after they’ve moved in.
Card payments always result in instant success or failure, which is why we recommend using them to ensure the best and least frictionless experience for both the operator and the customer.