You can automatically collect a security deposit when customers book on your Storefront or later on any subscription via the Backoffice.
💡 Deposits have no tax applied and only work on card payment bookings
Below, we've detailed how to create deposits and settle them upon move-out (refund or withhold as required).
Setting up a Storefront security deposit
In your Backoffice, click Edit Unit Type on the relevant Unit Type screen.
Find the Storefront Security deposit section and turn it on.
Enter the deposit amount you want to charge.
Click Save changes.
💡 Deposits are only charged for Unit Types where you’ve enabled and set a deposit amount. The deposit is collected immediately when the booking is made, not on the move-in day.
⚠️ Storefront deposits only work with card payments.
Adding a deposit to a subscription in the Backoffice
Create the subscription as usual.
Go to the subscription and scroll to the deposit section.
Click Set Up Deposit.
Enter the deposit amount and select the card to charge.
Click Submit to collect the payment immediately.
💡 Deposits require a valid card payment method. They cannot be processed if the subscription uses direct debit.
Settling a deposit
You can settle a deposit by refunding it (fully or partially) or withholding it as revenue.
Go to the subscription and scroll to the deposit section.
Click the … menu beside the deposit.
Select Settle deposit.
Choose one of the following options:
Refund full deposit
Refund part of the deposit
Withhold the full deposit
💡 You can process multiple partial refunds as long as part of the deposit remains.
⚠️ Once a deposit is refunded in full, no further settlement is possible.
Withheld deposits (full or partial) are counted as revenue.
To charge a deposit for a subscription set up with Direct Debit, first add a payment card to the customer, then charge the deposit to the card.