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Customer emails

Learn more about the automatic notifications that can be sent to your customers.

Updated over 5 months ago

This article will describe and show you an example of the different emails your customers may receive.


Add payment card request email

An email requesting the customer create an account and add their payment card via the customer portal. It can be sent while creating a subscription from the back office or afterwards from their contact page in Stora.


A new booking confirmation email

A confirmation email is sent immediately upon a booking being created, with a link for the customer to set their password and gain access to the customer portal. This is sent automatically for Storefront bookings, and you can choose to send it or not when creating a booking from the Backoffice.

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