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Reset or change customer PIN codes

Learn how to change customer PINs directly for PTI .dat, Bearbox, Spiderdoor, Paxton Net 2, and Opentech systems.

Updated over 8 months ago

Currently, this feature is compatible with PTI .dat, Bearbox, Spiderdoor, Paxton Net 2, and Opentech systems

This feature is useful in situations where a customer forgets their PIN, wants a new one for personal reasons β€” or prefers something more memorable.

To change a PIN just navigate to the Contact Details screen, select 'Change' if they have a PIN code. From here you can either generate a random new PIN, or set a custom one.

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