It's possible to move direct debit and card payment details into Stripe to make the move to Stora even easier.
Direct Debit
You can move Direct Debit mandates into Stripe from your previous provider. This process usually takes around 6 weeks. When the mandates arrive in your Stripe account we can then link these to the correct customer profile in Stora, to make subscription creation even more simple.
To start the process you'll need to create your Stripe account within Stora and fill out this migration form. (If you have multiple accounts, ensure the correct account is selected).
Select Import data from a third party into a Stripe account.
Select Bacs as the data type you want to import.
Complete the remaining fields and select Send email.
Fill out the information accurately and make Stripe aware if you are transacting over £10k per week. (There is an default limit that they will adjust for you)
There will be correspondence between yourselves, Stripe and the previous provider to agree a date of Transfer. (It's best practice to request a transfer date to be set on Monday or Tuesday.)
Provide a customer import sheet to your onboarding representative 3 days prior to the agreed transfer date. Ensure the email address in this import and your Direct debit are the same for each customer. If possible, we may request a customer export from your existing Direct Debit system to check this information.
On the date of transfer, Stripe will inform you when the details are ready to be used. After that our Stora technical team will start the process of linking these mandates to the customer profile in Stora. This process usually takes a few hours, and then you'll be able to start creating subscriptions.
Card Payment Details
You can move card details into Stripe from your previous provider. This process usually takes around 3-6 weeks, depending on the provider. When the card details arrive in your Stripe account we can then link these to the correct customer profile in Stora to make subscription creation even more simple.
To start the process you'll need to create your Stripe account within Stora and fill out this migration form.
Select Import data from a third party into a Stripe account.
Select Card as the data type you want to import, and then the Payment methods option.
Complete the remaining fields and select Send email.
There will be correspondence between yourselves, Stripe and the previous provider to agree a date of Transfer. (It's best practice to request a transfer date to be set on Monday or Tuesday.)
Provide a customer import sheet to your onboarding representative 3 days prior to the agreed transfer date.
On the date of transfer, Stripe will inform you when the details are ready to be used. After that our Stora technical team will start the process of linking these card details to the customer profile in Stora. This process usually takes a few hours, and then you'll be able to start creating subscriptions with the Direct Details.