We know that contracts are a critical part of your business, and we’ve been working hard to improve the way you manage them in Stora.
We’re excited to announce that we’ve made significant progress and are starting to roll out our improved contract system!
This guide will walk you through everything you need to know to get early access.
What You Need to Know
Migrating Your Existing Contracts
To use the new system, we’ll need to migrate your current contract(s) over. Don’t worry — although this is a manual process, our team will handle everything for you at no extra cost.No Additional Costs
This feature is included in all Stora plans, so there’s no additional charge. Plus, you’ll be able to cancel your current eSignature service once you switch to our built-in solution.How to Get Started
Reach out to us, and we’ll add you to the migration list. Once your contracts have been moved over, we’ll let you know. From there, you can activate the new contract feature directly from the Check-in screen in your Stora Backoffice.
How the New System Works
The process will stay familiar for your customers—they’ll still need to sign a contract when they make a booking. However, the experience will now be smoother and more efficient for both you and them.
How to check the status of your contracts
Once contracts have started to be issued, it's always good to keep track of any outstanding contracts left to be signed and check which of your customers have signed it. The steps below show how this can be done:
Head over to your Contract section (Subscriptions > Contracts)
From here you will see all of your issued contracts. You can use the Status button to filter to show only the following:
Pending
Signed
Voided
Declined
All
Voiding a contract
Sometimes, you may need to void and resend a contract to be resigned. To do this, follow the steps below:
Head over to your Contract section, next to the customers' name, use the ... button
Now you can use the Void contract button
That's it. The contract has now been voided.
💡 It's only possible to void a pending contract. A contract that has already been signed cannot be voided.
Reissuing a contract
If you need to reissue a contract, you can do this within the subscription screen.
Go to Subscriptions and search for the customer
Select the ... button and then Issue contract
Benefits for You
Automatic Updates: The system automatically marks contracts as signed, so you’ll always know when they are complete.
Visibility: You can see and download signed contracts directly within Stora.
Flexibility: You can assign different contracts to different units or locations.
Coming soon: You’ll be able to block move-ins until a contract is signed, giving you even more control.
Benefits for Your Customers
Time-Saving: We’ll pre-fill your customers’ contact information into the contract, making the process faster and easier.
Access to Documents: Customers can view and download their signed contracts directly from their accounts, keeping everything simple and accessible.
A Few Final Notes
Legacy Contracts: Any contracts sent before using the new system will still need to be marked as signed manually.
Phasing Out Old Contracts: We will eventually phase out the old contract system, so you’ll want to start using the new system as soon as possible.
If you have any questions or need assistance with the migration, feel free to contact our team — we’re here to help! We know this has been a long time coming for some of you — but we like to think we’ve taken the time to do this right.