Stora issues a contract to each new customer and tracks it through to signature. Use this guide to check a contract's status, void a contract that needs correction, and reissue it to the customer.
đĄ You upload and edit your own contracts in Stora. To create a contract or change its wording, see How to create and manage contract templates in Stora.
How to check contract status
Track which contracts are still waiting for a signature and which are complete.
Go to Subscriptions in the sidebar.
Select Contracts.
Click Status to filter the list.
You can filter by Pending, Signed, Voided, Declined or All.
đĄ You receive an email each time a customer signs their contract. It includes the customer's name, key details, a direct link to the contract, and the contract PDF and certificate.
How to void a contract
Void a contract if it contains incorrect details and needs to be signed again.
Go to Contracts.
Click the ... button beside the customer's name.
Select Void contract.
The contract moves to Voided, and the customer can no longer sign it.
â ď¸ You can only void pending contracts. Signed contracts cannot be voided.
How to reissue a contract
Reissue a contract after voiding one, or when a customer needs a fresh copy to sign.
Go to Subscriptions.
Search for the customer.
Click the ... button and select Issue contract.
The new contract uses the subscription details as they stand now, so any changes made since the original contract are included.
How to change your contract wording
You edit your own contract templates in Stora, without contacting Support.
Go to Settings in the sidebar.
Select Contract templates.
Open the template you want to change.
Edit the document in the template editor.
Changes save automatically as you edit. For full details on uploading documents, adding fields and assigning templates to sites, see How to create and manage contract templates in Stora.
đĄ To give an existing customer your updated wording, void their pending contract and reissue it.
FAQ
What happens if no unit is reserved or allocated when the contract is created?
The Unit ID/Number field shows TBC.
Will a unit added later show on the contract?
No. A contract only includes the details available when it was created.
Will auto-reserved units show on the contract?
Usually, yes. Contracts are created after the customer sets their password, and auto-reservation runs every minute. In most Storefront bookings, the unit is reserved in time to be included.
Can I add unit information to a contract later?
Yes. Void the contract and reissue it. The new contract uses the current subscription details.
How do I handle contracts signed outside Stora?
Contracts issued before you started using Stora contracts do not update automatically. Mark them as signed manually.