LED Indicators
The Star mC-Print3 printer has a number of LED indicators that can be used to troubleshoot the printer. These LED indicators include:
Power LED
Bluetooth LED (not compatible with storekit)
Network LED
Is your printer connected to power?
Yes? Perfect!
Check the lights on your printer display.
Each LED independently indicates status or error information.
NO BLUE LIGHT: Power is off.
Make sure the power cable is properly connected to the power adapter.
Make sure the power cable is connected to a power outlet.
Disconnect and reconnect the power cable to ensure it’s connected securely.
Press the power button and it should be BLUE LIGHT STEADY.
BLUE LIGHT STEADY: Power is on.
GREEN LIGHT FLASHING: The IP address cannot be obtained.
Power off the printer
Check the connection between the printer and router/splitter.
Disconnect then reconnect the LAN cable from the printer and splitter/router.
Power on the printer
If it’s still flashing, it is an issue with your internet connection.
GREEN LIGHT STEADY: LAN cable is connected. A connection between the printer and router is established.
RED LIGHT STEADY: The printer cover is open. Set the paper, close the printer cover, and it will move to the power-on status.
Make sure the paper is set correctly: https://www.star-m.jp/products/s_print/mcprint3/manual/en/basicOperations/installingPaper.htm
RED LIGHT FLASHING: The printer is out of paper. Set the paper, close the printer cover, and it will move to the power-on status.
Make sure the paper is set correctly: https://www.star-m.jp/products/s_print/mcprint3/manual/en/basicOperations/installingPaper.htm
NO GREEN LIGHT: The printer is not connected to our cloud, so this is a local connection issue. Always make sure that the cable is working and securely attached. Check if your router is connected to the network. Lack of connection will stop orders from being printed.
Printer used to work fine but it suddenly stopped printing?
Blue light is steady, green light is steady?
We recommend turning the printer off and unplugging the power cord from the wall outlet. Wait 30 seconds then turn the power back on. If your printer starts printing past orders, it is back online.
If the old tickets don't print right away, the LED indicators may have changed now to either a blinking or no green light (no internet connection), or a blinking/steady red light (out of paper/printer cover is open). See steps above on how to resolve
Hard reset: We only recommend resetting the printer to factory settings as a last resort. Try other troubleshooting steps before doing a hard reset.
Turn the printer off and follow this process:
Insert a pen or a fine-point tool into the RESET hole on the back of the printer. While holding down the RESET button, press and release the POWER button.
Continue holding down the RESET button until the green Network LED on the front of the printer flashes. Release the RESET button once the green Network LED is flashing.
Press the feed button to select which communication interface you would like to reset. (LAN)
Once the desired interface is blinking, hold down the FEED button to confirm the selection.
The printer will be re-initialized with the factory default settings
On your storekit dashboard, go to Stores > Settings > Direct Printing > Click trashcan icon to delete the printer
Performing a hard reset will delete any information about your printer but MUST be deleted on the Direct Printing page.
The printer must be set up from scratch again. Please follow this guide:
If you’ve tried all these things and it still won’t print your orders, contact support via Chat by clicking on the chat icon on the bottom right of your screen. You can also email cs@storekit.com or Whatsapp/call us at +442033189890