How does the ballot work?
Strawberry Fields sells out early year on year, and The Ballot provides a fair way to provide friends old and new with the opportunity to experience the magic on the Murray. It also provides a less stressful purchase process versus the Limited Public Sale.
If you’ve filled out the form for The Ballot you’re in the mix (we don’t send confirmation emails).
Any duplicate phone/email entries are not counted and removed (No, it does NOT increase your chances at getting selected).
What happens when the ballot is drawn? How will I know I’ve been picked?
When The Ballot is drawn on July 1st, lucky individuals will receive SMS/Email invites with a unique link to purchase their Ticket. Ticket invites will flow out from 9am and across the morning.
Unique links can only be used for one order and expire after 48hrs. Tickets are first in best dressed, so it pays to move quickly to secure the most affordable Tickets.
All Transport and Glamping/Pre-pitched camping options will also be available in both ballot rounds for purchase during The Ballot - they often sell out early so we suggest purchasing these in tandem with your general entry ticket(s).
Make sure to have your payment card details and personal details for those you may be purchasing for on the day (Legal name, DOB, email, post code).
Best of luck!
Schedule
Beginning at 9am on Tuesday morning, you will receive a direct ballot link.
Once clicked on, you will be directed to a queue where you will be in line to purchase your tickets
The queue will indicate how long you need to wait until your turn to purchase tickets
Once you make it to the start of the queue and it is your turn to purchase, ou will have 10 minutes to make a purchase.
What do I need to have ready to purchase my tickets in the ballot?
Make sure to have your payment card details and personal details for those you may be purchasing for on the day (Legal name, DOB, email, post code).
How long do I have to purchase my tickets if I’m selected for the ballot?
Unique links can only be used for one order and expire after 48hrs.
How long will I have to purchase my ticket once I get to the front of the queue ?
You will have a strict 10 minute window to access and purchase your tickets once it is your turn.
We therefore recommend having your details ready and those of anyone else you may be purchasing on behalf of ie: name, email, DOB.
What happens, when it is my turn?
When it is your turn, you will automatically be redirected to Strawberry Fields ticketing page and able to purchase your tickets.
How do I transfer my queue position from one device to another?
You can transfer your position from one device to another by transferring your Unique queue ID, which you can find on the bottom of the queue page.
You just simply paste this URL into the browser of another device and retain your place.
However, it is very important to return back before your turn comes, so you don’t have to enter the queue again.
How does the ballot queue work when I am purchasing tickets on my phone?
If you are buying tickets on your phone and enter the queue, you can still use your phone ie. take a call and change apps while retaining your place in the queue.
Do remember however that once you get to the front of the queue you will need to make your purchase within the 10 minute purchase window, and not exit the purchase tab, or you will lose your place.
How is it possible that my expected time of arrival to the website changes?
The speed of the queue may change ie. the wait time decreases or increases while you are waiting in the queue. We therefore advise you stay close by to your device while in the queue.
What if my computer runs out of charge or my wifi drops out while I’m in the queue?
If your internet connection is interrupted, intermittent or really slow, the refresh rate and displaying of the stats ie. the progress bar that indicates where you are at within the waiting room may not update instantaneously. But, nothing in your browser would affect the overall spot in line.
Can I leave my computer and come back?
You can leave your computer and come back. You will not lose your place in line as long as you get back before your turn, you will get back to your position.
Can I close/re open my browser and keep my place in line?
Yes. You can close your browser and come back and your place will be retained, as long as you return before you make it to the front of the queue. This will also apply if your phone is in sleep mode or if your connection is interrupted.
What happens if I miss my turn?
Missing your turn means your session has expired and you need to start over in the queue.
My queue page shows “The waiting room has ended”. What does it mean?
When the page says the waiting room has ended, this means tickets are no longer available for purchase.
Why do I end up in the queue over and over again?
When you have been through the queue you will arrive at the website you want to access. A cookie will be stored in your browser to verify that you actually have been redirected via the queue. This is a security measure to prevent fraud and queue bypassing.
In order to prevent ending up in the queue over and over again, you have to make sure that your browser accepts cookies from the website you want to access.
You can find here a step by step guide on cookie allowance of different browsers and devices.
I did not receive my tickets
Your Ticket and QR will be released and sent closer to the event, please keep hold of your confirmation email to access your Tickets.
If you didn’t receive a confirmation email at all, please contact tickets@strawberry-fields.com.au and provide the following:
your name
email address
screenshot of your purchase ie. of a bank transaction