If you use Street for your Client Accounting there are specific workflows involved to handle adding, registering, paying and refunding tenancy deposits.

This article explains how to handle tenancy deposits if you use Street for your Client Accounting. For more information on how to handle deposits without Client Accounting, see this help article.

If you manage your accounting in Street, you must setup your deposit schemes in the accounting settings before you can add a deposit. This includes the scheme type as well as bank details (if insured or custodial). For more information see our Accounting Settings help article.

To view a list of all deposits on your system, head to Accounting (left side panel at the bottom) > Deposits. Here you'll see a table of all deposits in your system that can be filtered and exported to find specific information. Individual deposits can also be managed here by using the three dots on the right of a deposit allowing you to edit, add a refund outcome, refund and more.

Most deposits will typically be added during the lettings application process, when completing the Tenancy Agreement tile and entering the deposit amount and scheme. Once the tenancy is created a charge will generate from this information on the tenancy ledger that will need to be allocated to using funds from the tenant.

Alternatively you may be adding an existing deposit into Street and therefore don't need a deposit charge to be generated. In this case you would use the 'add existing deposit' option on the tenancy deposits tab to log the existing deposit information and end the workflow.

For more information, see our Adding a Deposit (With Client Accounting) help article.

For new tenancy deposits, once the deposit charge has been allocated, you will need to enter the deposit registration details and upload the certificate. From there you can begin processing payment, either to your insured deposit account, the landlord or the custodial scheme, depending on the scheme type.

For more information, see our Registering and Paying a Deposit (With Client Accounting) help article.

When a tenancy ends you will have the option to add a deposit refund outcome, deciding how much is being refunded to the tenant and how much is deducted to go to the owner.

For more information, see our Refunding a Deposit (With Client Accounting) help article.

If there is a dispute on the deposit outcome, this can be handled as part of the refunding a deposit workflow adding how much has been agreed and how much is in dispute. If it is an Insured deposit can also process the payment to the scheme to handle the disputed amount.

For more information, see our Disputing a Deposit Refund (With Client Accounting) help article.