If you manage your client accounting within Street, there are a few different methods of adding a deposit depending on how the tenancy is being created.

This article explains how to add a deposit if you use Street for your Client Accounting. For more information on how to add a deposit without Client Accounting, see this help article.

In most cases you will be adding the deposit details at the lettings application stage, such as when setting up a new tenancy, however there may be occasions where you need to manually add a deposit charge, such as correcting a mistake on the lettings application, or add an existing deposit where it's already been registered, such as when migrating to Street.

The second method is to add an existing deposit. The option to add an existing deposit is typically used during migration to Street, when you are setting up your existing tenancies and deposits held however there may be occasions where you need to use this option for new tenancies, such as an acquisition where the deposit is already held with a scheme.

To add an existing deposit, head to the tenancy page > deposits tab > click the 'add existing deposit' option.

Enter the deposit details, remembering to select the correct bank account the deposit is stored in if it's an Insured scheme, and click confirm to save the deposit against the tenancy. Once added, the deposit will show with the status 'paid into scheme', 'held' or 'held by owner' (depending on the scheme type) where it can stay until a refund outcome is needed. There are no further actions required here.

When progressing a lettings application, the Tenancy Agreement tile will require the deposit details. It's extremely important you enter the correct deposit scheme type here as this will determine how the deposit is stored / paid out later in the workflow.

When you create the tenancy from the lettings application, the deposit information will populate on the 'Deposits' tab on the tenancy page in the status 'awaiting payment' and a Deposit Charge will automatically be added to the tenancy ledger.

In some scenarios you may need to add a deposit charge manually, for example if the deposit information at the application stage was incorrect and you have voided the incorrect deposit charge and need to re-add the new, correct one. In this case head to the tenancy page > deposits tab > click the 'charge new deposit' option.

Enter the deposit details and click confirm. This will create a new deposit charge on the tenancy ledger.

With a deposit charge on the tenancy ledger, the next step is to allocate to the charge. In most cases funds will be available on the ledger already as they would've been receipted in during the lettings application process. If you have Auto Allocation enabled in your settings this money will automatically allocate to the deposit charge (if there are sufficient funds) at 4am the next day. However you can also manually allocate to the deposit charge by clicking the three dots on the right > allocate to charge.

Once the deposit charge has been allocated, the deposit will update to the 'to register' status and can see the bank account the money was received into and currently held in.

From here you can move to the next step, Registering and Paying the deposit.