If you manage your client accounting within Street, there are a few different methods of adding a deposit depending on how the tenancy is being created.

This article explains how to add a deposit if you use Street for your Client Accounting. For more information on how to add a deposit without Client Accounting, see this help article.

In most cases you will be adding the deposit details at the lettings application stage, such as when setting up a new tenancy, however there may be occasions where you need to manually add a deposit charge, such as correcting a mistake on the lettings application, or add an existing deposit where it's already been registered, such as when migrating to Street.

The second method is to add an existing deposit. The option to add an existing deposit is typically used during migration to Street, when you are setting up your existing tenancies and deposits held however there may be occasions where you need to use this option for new tenancies, such as an acquisition where the deposit is already held with a scheme.

To add an existing deposit, head to the tenancy page > deposits tab > click the 'add existing deposit' option.

Enter the deposit details, remembering to select the correct bank account the deposit is stored in if it's an Insured scheme, and click confirm to save the deposit against the tenancy. Once added, the deposit will show with the status 'paid into scheme', 'held' or 'held by owner' (depending on the scheme type) where it can stay until a refund outcome is needed. There are no further actions required here.

When progressing a lettings application, the Tenancy Agreement tile will require the deposit details. It's extremely important you enter the correct deposit scheme type here as this will determine how the deposit is stored / paid out later in the workflow.

With the deposit details added to the tenancy details section on the lettings application, a deposit charge will be created on the lettings application ledger.

From here you have two options, depending if you want to register and pay the deposit before or after you create the tenancy.

If you want to handle the deposit before creating the tenancy, when the deposit money has been received from the applicants and receipted, you can allocate to the deposit charge from the lettings application ledger directly. See the Allocate step below.

If you want to handle the deposit after creating the tenancy, you can leave the deposit charge in place and progress with the application as normal before creating the tenancy. Once the tenancy is created, you can allocate to the deposit charge before registering and paying. For more information on this process, see this help article.

In some scenarios you may need to add a deposit charge manually, for example if the deposit information at the application stage was incorrect and you have voided the incorrect deposit charge and need to re-add the new, correct one. In this case head to the lettings application or tenancy page and click the deposits tab and then click the 'charge new deposit' option.

Enter the deposit details and click confirm. This will create a new deposit charge on the lettings application / tenancy ledger.

With a deposit charge on the lettings application or tenancy ledger, the next step is to allocate to the charge.
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If you are handling the deposit before creating the tenancy, head to the lettings application ledger and click the three dots on the right of the charge and click allocate to charge.

If you are handling the deposit after creating the tenancy, instead head to the tenancy ledger and click the three dots on the right of the charge and click allocate to charge. It's worth noting that if you have Auto Allocation enabled in your settings, money received will automatically allocate to the deposit charge on the tenancy ledger (if there are sufficient funds) at 4am the next day.

Once the deposit charge has been allocated, the deposit will update to the 'to register' status and can see the bank account the money was received into and currently held in.

From here you can move to the next step, Registering and Paying the deposit.