Re-sending log in details
Important - When a client is first sent their log in details, a Street account is created using their email address. If you change their email address before they've logged in, their account updates automatically. Once they've logged in, changing their email in Street won't change the email they log in with. See Updating a Client's Email Address.
If a customer advises they have either lost or have not received the email enabling them to create a Street Account, you are able to re-send the link to allow them to set/reset their password and access their account.
Additionally, ensure the email address on their profile is correct, as the login link will be sent to the email recorded in their account settings.
The quickest way to do this is by searching for the customer's name in the global search bar. From here, click into their person record.
On their person page you will see a card on the right hand side called Client App Engagement. Click Send... at the bottom of the card. Under Choose which email to send, pick one:
Reminder to download app
Login link (website only): a one-click link to log in on the website
Set Password (or Reset password link if they've already set one)
Then choose who to send it to and send.
This will send an email to the customer, with a link included, to set their password. If they haven't received an email, make sure they check their spam folder. Alternatively, they can visit the Street login page directly and click "Send Login Link" to regain access.
This link lasts for 30 minutes, however the customer can generate their own link by going to https://street.co.uk/login and clicking "Send Login Link".
This ensures that any login link will be sent to the email address currently linked with their account, so if it's recently updated, they'll get the new link there. If the client has changed their email in the Street app themselves, it goes to that new address.
Note - Login links can't be used if the client has two-factor authentication (2FA) turned on. They'll see a message asking them to log in with their email address and password instead. Send them a Reset password link instead.
You can also see when they last logged into the account and send a login link if they have already set a password and are struggling to login.
For more information on how the Client App Engagement card works, see this help article.
Tip! - If the user instead has forgotten their password, you can also direct them here. https://street.co.uk/forgot-password
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!