Re-sending log in details
It is important to note, when a person is created in the system this is the email the user account will be generated with, so if you change their email inside the system, it will not change their user account.
If a customer advises they have either lost or have not received the email enabling them to create a Street Account, you are able to re-send the link to allow them to set/reset their password and access their account.
The quickest way to do this is by searching for the customer's name in the global search bar. From here, click into their person record.
On their person page you will see a card on the right hand side called
Client App Engagement and clicking the 'send' button you can choose to send a password reset link.
This will send an email to the customer, with a link included, to set their password. If they haven't received an email, make sure they check their spam folder.
This code will last for thirty minutes however the customer can generate their own link by going to https://street.co.uk/login and clicking "Send login link"
You can also see when they last logged into the account and send a login link if they have already set a password and are struggling to login.
For more information on how the Client App Engagement card works, see this help article.
If the user instead has forgotten their password, you can also direct them here. https://street.co.uk/forgot-password
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!