If you are having errors with your two-factor authentication, it is worth checking that the time is correct on your phone / device that has the authentication app on it, as the time being incorrect will stop the system working.
Two Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of your Street account beyond just a username and password. If you cannot see the Two Factor Authentication setting, please ask a company admin to contact the Live Chat team who can enable this feature for you.
Note: You will need an Authentication application on your mobile phone, such as Google Authenticator.
To start setting 2FA up with within Street, head to Settings (on the left side panel at the bottom) > My Settings > Two Factor Authentication > click Enable:
From here, you will need to open your Authentication app and scan the QR code shown on screen in your Street account. This will link them together and you can then enter the code shown in the app:
Once confirmed, you will see the confirmation page below, highlighting the successful setup of 2FA as well as your Recovery Code:
IMPORTANT - You must record the Recovery Code somewhere safe as once you move from this page, the code cannot be accessed again.
The next time you login with your username and password, you will also be asked for your 2FA code from the app:
Should you have any problems accessing your 2FA code in the app, you can use the Recovery Code to bypass the login stage. Doing so will disable 2FA automatically for security reasons:
Should you wish to manually disable 2FA at any stage, go back to the Two Factor Authentication settings and click Disable:
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!