The Q&A sessions are primarily an open forum for you to clarify things that you have explored in Street, to make sure you have the right understanding and feel confident in using the system. It is a shared learning space where no question is too stupid. It gives the opportunity for everybody in your team to learn the answer, even if only one of you thought of the question!
Q&A One
Your first Q&A session is normally a week or two after you have been given access to Street. At this point we would have expected the Super Users to have dived into the StreetWise training videos and started to test some day to day processes in the sandbox. It is also important to have started to work through the settings in your live account. (Your Onboarding Specialist will have run through some of the main settings on your access call. You can find more info on the settings here.)
Q&A Two
Your second Q&A session will be a few weeks after the first. By this point we would expect the Super Users to have completed most, if not all StreetWise videos and have a good understanding on the main workflows.
The Super Users should also have introduced the sandbox account to the frontline team. The frontline team may come up with questions the Super Users haven't yet asked. This could be because they have a specific job role so they have spent more time in a certain area of the system. Q&A Two gives opportunity to field any of those questions.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!