Voiding Ledger Entries
The option to void an entry allows you to correct errors, such as an incorrect rent receipt or management fee. Both credits and debits can be voided, however, it's important to note that currently the following restrictions are in place to prevent irreversible changes.
It is not possible to void:
An outgoing payment - The void entry option is not available to select.
A transaction linked to an outgoing payment - In this case, you would see the error "Unable to void entries which were used in an Outgoing Payment" and/or "Unable to void restricted type 'Outgoing Payment".
If you receive an error like this but need to proceed, please contact the Street Support team via Live Chat who can assist.
How to void an entry
Head to the relevant ledger that you want to void a transaction on and click the three dots on the right hand side of the entry and then click 'void entry'.
This will bring up the void entry window, which will give a breakdown of what you are voiding and what other transactions this will impact.
If the transaction is not linked to any other transactions, you should see a simple breakdown of that transaction being voided. However in more complex scenarios, you may see multiple transactions being affected.
It's extremely important to read through this window before proceeding with the void action and ensure you understand exactly what further actions this will cause.
Void entry window
The top section of the void entry window outlines the transaction you are attempting to void. It will show the transaction details with the action 'voiding' on the right hand side and the number of transactions that will also be affected. Depending on the complexity of the transaction being voided, you may see that several transactions will be affected.
For example if tenant money has been allocated to a rent charge as well as a maintenance charge, you would see two 'unallocation' actions on the tenancy ledger (one for the rent charge and one for the maintenance charge)
As well as two 'voiding' actions on the owner ledger (one for the rent income and the management fee charge) as well as another 'void' on the contractor ledger for the maintenance charge income.
When you are ready to proceed, click 'void entries' and the highlighted actions will take effect.
Note - Voiding an agency payable charge will also delete the invoice for that charge. And voiding a transaction that unallocates money from an agency payable charge will update the status of that invoice to either 'unpaid' or 'overdue' depending on the due date. For more information, see our lettings invoice help article.
Voiding an entry will add a new entry that reverses it to adjust the ledger balance. For example, voiding a £750 rent receipt will add a debit for £750.
How to view voided entries
Whenever an entry is voided, it will be marked as voided on the ledger. In addition, a second entry will be created on the ledger titled 'void correction' which is a reference to the voided transaction.
To view voided entries on a ledger, you must click the 'Show voided entries' toggle.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!