What is Moneypenny?
Moneypenny is the UK's leading outsourced communications provider, delivering telephone answering, live chat, outbound calling, outsourced switchboard and omnichannel customer services.
When integrated with Street, Moneypenny's telephone answering, live chat, and AI voice agent products capture all of the required details to create a lead. The customer's details and all information captured will then transfer directly into Street, appearing as an enquiry in your Enquiry Centre. If the call is maintenance related, the information will instead appear in your Maintenance Requests section.
Moneypeny support email: integrations@moneypenny.co.uk
Key Features
Native integration with Street.co.uk - Connect Moneypenny directly to your Street.co.uk account through our native integration. Powered by smart technology, it ensures your customer information is captured accurately and appears exactly where you need it – while we handle all the behind-the-scenes work to keep everything running smoothly.
Real-time lead creation - New enquiries and maintenance requests are logged instantly in your Enquiry Centre, giving your team clear visibility and enabling fast follow up while interest is still high.
Call answering that fits you - Through real people, AI, or the perfect blend of both, we’ll handle your calls – making sure every opportunity is captured, and each caller receives a professional, friendly experience.
Benefits
Your callers will love us - Every call is answered promptly, professionally and warmly, giving applicants and vendors a seamless first impression of your agency and ensuring every conversation starts on the right note.
Your sales team will love us - Enquiries are captured instantly and logged directly into Street.co.uk in real time, so your team can follow up faster, prioritise hot leads and never miss an instruction opportunity.
Your customer journey will love us - With new enquiries and maintenance requests flowing seamlessly into your CRM, your processes stay connected from first enquiry to completed deal - creating a smoother, more consistent experience for everyone involved.
FAQs
Are there any required fields for an enquiry to come through?
When Moneypenny enters the details into their system, the integration requires the phone number and/or email address field to be populated correctly.
How do I integrate Moneypenny into Street?
Moneypenny can be integrated with Street via an API access token. To get started, head to Settings (on the left side panel at the bottom) > Account Administration > Applications.
Note - You will need to be a Company Admin to access the Account Administration section and generate an API key.
In the 'create new application' section, add an application name (eg Moneypenny, however this can be whatever you want it to be) and in the 'API token scope' drop-down select 'Open API'.
Finally, add a contact name and email address of who will be building the application. It is really important you enter your developer's details as opposed to your own details so we can notify them of any changes to the API that might impact your set up.
Once you've entered all of the information, click the 'create application' button and you will see an API access token appear. This token is what will be used to integrate Moneypenny with Street.
Click the 'click to copy' button which will copy this API access token to your clipboard.
Note - It's important to ensure you copy the API token before navigating away from the page as the token will not display once you have left the page.
Share this API access token with Moneypenny and they will be able to finalise the integration.
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