Additional viewing feedback
Once a viewing has been completed and initial feedback has been added and submitted, it is possible to add additional feedback on top of this, in the same viewing. This allows you to share extra information with the owner if the applicant responds with more details.
Additionally, if you choose to make the additional feedback visible in the owner's Street account, it will show in the same viewing so the owner has full visibility of all feedback relating to that viewing.
Note - It is not possible to delete or amend feedback once submitted, so you cannot change the initial feedback after it has been submitted.
Adding additional viewing feedback
Additional viewing feedback can only be submitted via the individual viewing page. It cannot be submitted via the main viewings table.
Head to the individual viewing page and you will see the initial feedback submitted on the right hand side. Below this you will see an 'add additional feedback' button which when clicked will start a new workflow for submitting more feedback:
The process is the same as usual, you can add any additional details and then tick the checkboxes to choose to submit this feedback to the owner via email and / or make it visible in their Street account.
Note - It is not possible for an applicant to submit additional feedback via their Street account. This can only be done by a user in your Street network.
Submitting additional feedback
If you choose to submit / make visible to the owner, it will submit immediately.
If however you just add the feedback and leave these options unticked, you will see the feedback goes in as pending and you will need to click 'edit and submit feedback' to choose how to submit it.
This additional feedback loop can be done indefinitely, so you can add as many additional feedback details as you wish.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!