Street has a viewing feedback workflow to help make this process as efficient as possible. Head to the Viewing tab and then 'Awaiting Feedback'.
You do have the option to filter the feedback by who is assigned the property or the applicant if your agency operates this way. The view type is specified too so you can filter to just Sales or Lettings.
You will find a phone icon on the left side of each applicant's name, which shows the viewing feedback page for that specific appointment. If you see a number next to the viewing date, this will reference notes 'Recent History' on this particular viewing. Click on the phone icon to open up the viewing feedback pop up.
Viewing Feedback Pop Up
In the screen that appears you can add any notes, mark when they were last contacted, send a feedback reminder email, take the viewers feedback and much more.
If the agent has taken feedback from the viewing and submitted this on the app, it will be visible under the Agent Feedback section on the bottom left. You can log Contact Attempts which will be visible in the Recent History, and add actual Feedback to the Owner under the Add Feedback Tab. If the applicant have viewed any other properties with yourselves you are also prompted to take the feedback for those viewings while you have them on the phone under the Other Properties Viewed.
When adding feedback, you have the option of choosing what the applicant thought about the price of the property, whether it was high, fair or good. This information is used on the Listing Performance Report.
If the applicant has shown a distinct interest post viewing in the property, you do have the ability to linking this applicant to the property as an Interested Applicant to monitor. More information on this can be found here.
Feedback Pending
Once feedback has been added this will move them to the 'Feedback Pending' section. Here is where you can contact your vendors to provide them with the viewing feedback.
Once you have navigated to the "feedback pending" section, select the phone icon and a new pop up will show with the vendor details this time. You can add notes, mark as contacted and see a list of all the feedback collected.
Note - If the applicant has submitted feedback via their Street account, you as the agent will always have the opportunity to view and amend this if required before you click to send this onto the Owner. If they do this, the feedback will be automatically moved to 'Feedback Pending'.
A great feature is to also bulk send feedback by ticking the necessary viewing feedback boxes to direct to their Street account! Once the feedback is marked as relayed this will then be moved to 'Feedback Completed'.
How it will look in the Vendors Consumer Account
Once the feedback has been sent to the vendor, it will appear in their Street account. They will need to select the property they would like to view the feedback for from the "Switch Property" drop down if they have multiple properties listed. Once they are on their property, they can then navigate to "Feedback" which will have a timeline of all feedback sent to them.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!