When a viewing is marked as complete in the Agent App, or when the viewing time has passed, the applicant will automatically receive the notification 'Viewing feedback reminder' is sent. The applicant will then be prompted to log in to their Street account and submit their feedback.

From within Street, there is a dedicated viewing feedback workflow to help make this process as efficient as possible. To get started, head to the Viewing tab on the left side panel.

If the applicant has not yet left feedback, their viewing will be within the 'awaiting feedback' tab.

From here you can filter the table by the usual filter options including property assignee, visiting agent and more.

Next to the applicant's name you will see the telephone icon which you can click to access the viewing feedback page for that specific viewing.

After clicking the phone icon, you will see the viewing feedback for that applicant's viewing with key details including agent feedback (left via the agent app) and any history of contact.

From here you have a few options.

The contact attempted tab is useful if you have tried to contact the applicant but were not able to. Here you can add a quick note using the 'no answer' or 'left voicemail' options and optionally add a written note for more detail, which will show in the recent history section.

With the 'save as an attempt' toggle checked it will be logged on the viewing table in the number next to the last called column, highlighting how many contact attempts have been made via the viewing feedback pop up.

From the add feedback tab you can submit feedback on behalf of the applicant. This should be used when you've made contact and have their feedback to log.

When adding feedback, you have the option of choosing what the applicant thought about the price of the property, whether it was high, fair or good. This information is used on the Listing Performance Report.

Feedback added here isn't immediately sent to the owner, so it can be reviewed before sending.

If the applicant have viewed any other properties with yourselves you are also prompted to take the feedback for those viewings while you have them on the phone.

Alternatively, if you head to the viewing page itself you'll see the feedback card on the right hand side.

This is split into two clear sections:

If the applicant hasn't submitted feedback yet, you'll see a Send reminder link on the applicant feedback section. Clicking this opens a modal to send them the viewing feedback reminder notification again.

There's also an Update the owner too? toggle inside the reminder modal. Switch this on to send the owner a separate notification letting them know you've chased the applicant for feedback — keeping them in the loop rather than leaving them wondering. You can add a personal message that will be included in the owner's notification email.

Clicking Add on either section opens a straightforward modal for that feedback type.

Inside the modal you'll find a feedback text field and, at the bottom, a Send feedback to owner toggle. This single toggle handles everything in one go:

This card will update based on whether feedback has been added and shared. With feedback added but not shared, you will see the 'Not shared' (amber) status pill. If shared, you will see the 'Shared' (green) pill instead.

Back on the main viewing table, once feedback has been added (again, either by the applicant or the viewing agent), but not shared, the viewing moves into the 'Feedback Pending' section. You can instead choose to contact your vendors to provide them with the viewing feedback here.

From this tab, select one or more viewings using the checkboxes. A bar appears at the bottom of the screen with two bulk actions:

The pending feedback tab allows you to review the applicant feedback, edit it if needed, and click the 'send selected feedback to owner' to email it and add it to their Street consumer account.

Once the feedback has been sent to the vendor, it will appear in their Street account.