Street has a viewing feedback workflow to help make this process as efficient as possible. To get started, head to the Viewing tab on the left side panel and click the 'Awaiting Feedback' tab.

From here you can filter the table by the usual filter options including property assignee, visiting agent and more.

Next to the applicant's name you will see the telephone icon which you can click to access the viewing feedback page for that specific viewing.

After clicking the phone icon, you will see the viewing feedback for that applicant's viewing with key details including agent feedback (left via the agent app) and any history of contact.

From here you have a few options.

The contact attempted tab is useful if you have tried to contact the applicant but were not able to. Here you can add a quick note using the 'no answer' or 'left voicemail' options and optionally add a written note for more detail, which will show in the recent history section.

With the 'save as an attempt' toggle checked it will be logged on the viewing table in the number next to the last called column, highlighting how many contact attempts have been made via the viewing feedback pop up.

From the add feedback tab you can submit feedback on behalf of the applicant. This should be used when you've made contact and have their feedback to log.

When adding feedback, you have the option of choosing what the applicant thought about the price of the property, whether it was high, fair or good. This information is used on the Listing Performance Report.

Feedback added here isn't immediately sent to the owner, so it can be reviewed before sending.

If the applicant have viewed any other properties with yourselves you are also prompted to take the feedback for those viewings while you have them on the phone.

Once feedback has been added this will move the viewing to the 'Feedback Pending' section. Here is where you can contact your vendors to provide them with the viewing feedback.

Again you can click the phone icon, this time next to the owner name, and a new pop up will show with the vendor details. As with the applicant feedback, you can log contact attempts made to the owner from the contact attempted tab.

The pending feedback tab allows you to review the applicant feedback, edit it if needed, and click the 'send selected feedback to owner' to email it and add it to their Street consumer account.

A great feature is to also bulk send feedback by ticking the necessary viewing feedback boxes to direct to their Street account! Once the feedback is marked as relayed this will then be moved to 'Feedback Completed'.

Once the feedback has been sent to the vendor, it will appear in their Street account.