Portal Enquiry Service Level Agreements
As part of the Enquiry Centre, you can set up a service level agreement (SLA) for response time to enquiries that come in. You will be able to track and report on this, but more importantly it will prompt team members to act in case they have missed one!
To enable enquiry SLA, head to Settings (on the left side panel, at the bottom) > Branch Settings > Portal Enquiries.
Note - You will need to be a Branch or Company Admin with a role with the permission 'Allow this user to manage portal enquiries settings' enabled.
For more information, see our Roles and Permissions help article.
Here you can toggle on an SLA for responding to portal enquiries and when enabled you can then enter the SLA time for making first contact with an enquiry, in minutes.
For more information on enquiries, see your Enquiry Centre help article.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!