Portal Enquiry Service Level Agreements
As a Street agent we know that you pride yourself on superior service, this section allows you to set the maximum time your team will have to get back to an inbound lead. You will be able to track and report on this, but more importantly it will prompt team members to act in case they have missed one!
Head to Settings (left side panel at the bottom) > Branch Settings > Portal Enquiries.
Here you have the option of enabling your service level agreement (SLA) for responding to portal enquiries. If you want an SLA on enquiries, toggle the 'enable' button to yes.
Note - You can toggle this back to no at any time to disable enquiry SLA's.
If enquiry SLA is enabled, you can then enter the SLA time for making first contact with an enquiry, in minutes.
For more information on enquiries, see your Enquiry Centre help article.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!