To cancel a client's subscription, follow the steps below:
Click on the "Clients" tab
Choose the client of your choice
Click on "..." on the right of the line
Click on "Cancel subscription"
Choose the program of the person
Select the cancel option
Click on "Yes, Cancel Subscription"
If you choose to cancel the subscription at end of billing cycle, you will still be able to issue a refund to your customer. We explain how in this article: Refunding a customer’s subscription.
You can also go directly to the program your client is enrolled in, then click on the "Clients" sub-tab.
Find the client concerned and click on the three dots to the right of their name.
Then click on "Cancel subscription" and, once you’re sure, confirm by clicking on "Yes, Cancel subscription".
If you experience any difficulties cancelling a client's subscription, you can contact us at: support@strivee.app
Thank you,
The Strivee Team