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Why Aren't My Items Coming Up When I Search for Them?
Why Aren't My Items Coming Up When I Search for Them?
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Written by Noam Karoly
Updated over a year ago

Objective

Ensure that your items are showing up when searching for them in your item’s database and when creating a material order.

Background

If items that you know are in your database are not coming up when you search for them it is likely because too much data has been cached to your browser. Cached data is information stored on your computer or device after you visit a website. The goal of cached data is to speed up site loading. Though this is helpful in many cases, it also impedes your device from successfully loading new data. Clearing your cached items will clear up space so that your browser can successfully load new information.

Steps:

  • Clear Cached Data from Google Chrome

  • Clear Cached Data from Microsoft Edge

  • Clear Cached Data from Apple Safari

  • Clear Cached Data from Mozilla Firefox

Clear Cached Data from Google Chrome

  1. Check out this link to Clear Cached Data from Google Chrome

Clear Cached Data from Microsoft Edge

  1. Check out this link to Clear Cached Data from Microsoft Edge

Clear Cached Data from Apple Safari

  1. Check out this link to Clear Cached Data from Apple Safari

Clear Cached Data from Mozilla Firefox

  1. Check out this link to Clear Cached Data from Mozilla Firefox

Questions?

Contact Support:

  • Live Chat with Support through StructShare:

    • Click on ‘Talk to Support’ on the left side of your screen.

  • Email Support:

  • Call Support:

    • ‪(512) 222-3716‬

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