Analytics
Your command center for understanding subscription performance - track membership growth, churn rates, revenue, and more through visual dashboards.
What You'll Get
Real-time metrics - See how your subscriptions are performing
Churn insights - Understand why customers cancel
Revenue tracking - Monitor your subscription income
AI predictions - Forecast future performance
Quick Start
Go to Subscribfy → Analytics
Use the tabs to explore different areas:
Membership | Main subscription metrics (default) |
Product Subscription | Subscribe & Save performance |
Store Credit | Credit issuance and redemption |
Cancellations | Churn analysis and reasons |
Payment Recovery | Failed payments and dunning |
AI Prediction | AI-powered forecasts (Beta) |
Wallet Pass | Mobile wallet pass metrics |
Membership Dashboard
KPI Cards
Order Type | First-time vs recurring orders |
Charges Overview | Billing success rate |
Subscriptions | Active subscriptions over time |
Memberships Overview | Status breakdown |
Charts
Churn Evolution | Mean churn by month of subscription |
Opt-In Rate | Membership opt-in percentage |
Store Credit Utilization | Credit usage rate |
LTV by Month | Customer lifetime value trends |
Active Members | Current member count by tier |
Daily Cohorts | Retention by signup date |
Product Subscription Dashboard
Filter by: All orders | First-time orders | Recurring orders
Metrics
Active Subscriptions | Number of active product subscriptions |
Revenue Evolution | Revenue trends over time |
Subscriptions by Frequency | Distribution by billing frequency |
Subscriptions by Price | Distribution by price point |
Charts
Revenue Breakdown | By product or category |
Churn Reasons | Why customers cancel |
Top Products | By revenue, subscriptions, cancellations |
Product Distribution | Mix of subscribed products |
Store Credit Dashboard
Credits Issued | Total credits given to customers |
Credits Used | Total credits redeemed |
Utilization Rate | Percentage of credits being used |
Outstanding Balance | Unused credits across all customers |
Cancellations Dashboard
Cancellation Reasons Over Time | Trends in why customers leave |
Cancellation Reasons by Session | Reason breakdown for each period |
Mean Churn by Month | When in their membership lifecycle customers cancel |
Cancellation Time Interval | Time from signup to cancellation |
Refund Time Intervals | When refunds happen after purchase |
Payment Recovery Dashboard
Billing Attempts | Success vs failure rates |
Success Rate | Percentage of successful charges |
Error Breakdown | Why payments fail |
Dunning Subscriptions | Subscriptions currently in payment retry |
AI Prediction (Beta)
Daily Prediction | Today's expected metrics |
Monthly Prediction | Monthly forecasts |
Churn Prediction | Customers at risk of canceling |
New VIP Prediction | Expected new signups |
Note: Requires several months of historical data. Date picker is disabled on this tab.
Wallet Pass Dashboard
Pass Installs | Number of wallet pass installations |
Push Notifications | Notifications sent to customers |
Orders from Notifications | Revenue generated from push campaigns |
Exporting Data
Navigate to the report you want
Click Export
Choose format (CSV or Excel)
Download the file
Troubleshooting
Data not showing?
Most metrics update hourly. Cohorts and AI predictions update daily. Wait for the next refresh cycle.
AI Prediction empty?
Requires several months of historical data to generate accurate predictions.
Can I filter by tier?
Yes, use the Plan dropdown at the top of the page to filter by membership tier.
