Full Refund
Go to Closed Checks
Reopen Check
Click on the (Sunday) Payment
Click “Delete”
Void Items (balances Check to $0, so there is nothing “left to pay”)
Close Check
Partial Refund
Go to Closed Checks
Reopen Check
Void Item(s) needed for refund
Note the “overpayment” amount
Adjust check amount (not impacting tip amount)
Overpayment amount is needed for refunding the guest on Sunday (in a “Custom” amount)
👀 Partial Refund Notes
Refunds processed through sunday refund the Sales amount, then the Tips amount. This means when you are adjusting the check in Toast, you should make all adjustments on the Sales amount first. The tips amount should only be updated if the refund amount is greater than the Sales amount.
When processing the refund in sunday, you must calculate the “overpayment” based on what will be refunded to the guest. The refunded amount isn’t just the item price—it includes taxes. If a guest paid for a $20 item, the overpayment will be $20 + tax.
Scan for Video of Partial Refund: