Full Refund
Step 1 - Refund in Toast
Locate the Order
Go to Closed Orders or Transactions in Toast
Confirm the payment was submitted with sunday
Choose Refund
Then select Entire Check
Click on the (sunday) Payment
Select “Delete” for the third-party payment
Void Items - this will bring the check balance to $0, so nothing is "left to pay"
Close the Check
Step 2 - Refund in sunday
Open the payment in the sunday Dashboard or App
Click Refund
Select Full Refund
Confirm the amount is refunded
Partial Refund
Step 1 - Refund in Toast
Locate the Order
Go to Closed Orders in Toast
Confirm the payment was submitted with sunday
Choose the Refund button
Then select By item(s)
Void the Item(s) you want to refund
Note the “overpayment” amount
The overpayment is the total amount you will refund to the guest, including taxes, not just the item price.
Adjust the check amount (this will not affect the tip)
Close the Check
Step 2 - Refund in sunday
Open the payment in the sunday Dashboard or App
Click Refund
Select Custom Amount
Enter the Overpayment amount from Toast
Confirm refund
The overpayment amount is used to refund the guest on sunday as a "Custom" amount.
Important Notes: Processing Refunds Through Sunday
Refund Order
Refunds in sunday are applied first to the Sales Amount.
If the refund is larger than the Sales amount, the remaining amount is applied to the Tips amount.
Why this matters: This ensure the refund is applied correctly and prevents accidentally reducing tips before sales.
Adjusting the Check in Toast
Always start by making any refund adjustments on the Sales Amount in Toast.
Only make changes to the Tips Amount if the refund is greater than the Sales amount.
Tip: Always check the order of adjustments - changing tips first can lead to incorrect refund totals.
Calculating the Overpayment in sunday
The overpayment is the total amount you will refund to the guest through sunday.
It includes both the item price and any applicable taxes, not just the item price.
For example, if a guest paid for a $20 item, the overpayment would be $20 plus tax.
Scan for Video of Partial Refund: